**Messages is a mail client inside WrkLst 10. Write to a contact from your own mail address, attach works and documents, and have every letter filed against the people and works it concerns.**

## Before you start

Messages go out through your own mail account, which each user connects under **Settings → My Profile → Email Account**: **Google Workspace**, **Microsoft 365**, **Infomaniak kSuite** or any account over **IMAP / SMTP**. Your signature, your email templates and the defaults for new messages are under **Settings → My Profile → Email Settings**.

## Writing a message

1. In **Messages**, choose **New** and start a message to one person. The same button starts a campaign to many — see Outreach.
2. Under **To**, search a contact or type an address; add **Cc** or **Bcc** if needed. Write the **Subject** and the text, or start from one of your **Templates**.
3. **Add artwork** to include works. Their captions write themselves from the work records (**Auto caption**), so prices and details are right without retyping; you can also write a caption yourself. **Attach document** adds files. Works and documents appear below your text in the order you set.
4. Choose how the works travel: **Text caption** — the picture with the caption as text underneath, so the recipient can copy and search it; **Caption in image** — the caption inside the picture, so the two can never come apart; or **PDF** — the works arrive as a single PDF attachment. WrkLst estimates the size and says if works will be sent smaller or left out.
5. **Preview** shows the message as the recipient sees it. Then **Send**, **Save for later**, or **Send as draft to your mail app** — the message is placed in the drafts folder of your mail account, you finish and send it there, and WrkLst keeps a copy for the record. For a draft you choose **Embedded images** (a large email) or **External images** (a small one, loaded from WrkLst when opened).

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![New starts a message to one person or a campaign to many: 1 New](https://support-admin.wrklst.art/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBZ3dCIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--31fef736b196c288b3f9e98e645eb793209a645e/en-messages-new-menu.jpg)

*New starts a message to one person or a campaign to many: 1 New*




With **Track** switched on, WrkLst records when the recipient opens the message or a document. You can also start from a work or the basket: **Share → Email** opens the same panel, and your choices are remembered for next time.

## Your sent mail

Messages lists everything written from WrkLst, with the recipient, the subject, the first line and whether it was opened. Filter by status — **Draft**, **Not sent**, **In mail drafts**, **Sending**, **Sent**, **Stuck**, **Received** — or **Only opened**, and search. Open a message to read it exactly as it went out: who was copied in, the **Artworks in this message**, the **Documents**, and under **Opens and downloads** each time the recipient opened it. **Conversation** shows the exchange it belongs to — what you sent and what you kept from your mailbox.

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![Messages: 1 New · 2 Search messages · 3 Filter messages · 4 Find mail in your mailbox · 5 Refresh the mailbox](https://support-admin.wrklst.art/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBZkk9IiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--45cf9882f4c35d5a6ee67e5547a2e65b1b22c198/en-messages-overview.jpg)

*Messages: 1 New · 2 Search messages · 3 Filter messages · 4 Find mail in your mailbox · 5 Refresh the mailbox*


**Reply** and **Forward** open the same editor, so an answer can carry works and attachments; the subject stays as it is, so the answer joins the conversation in the recipient's mail program. **New message from this** reuses a message as a template; **New campaign from this** turns it into a campaign. Deleting a message removes it from WrkLst only — it is not unsent, and the copy in your mail account stays where it is.

## Messages on works and contacts

Because messages sit next to the records they concern, the history of a relationship is on the contact rather than scattered across mailboxes. A work shows the messages it was sent with. A contact's **Messages** panel lists what you wrote to them, and **Look up mail** there searches your own mailbox for the mail you exchanged with that person — narrowed by subject or content — so you can read it, **Keep in WrkLst** or **Reply** without leaving WrkLst.

## If a message gets stuck

A message still waiting to be sent says so plainly. After ten minutes it offers **Try sending again**. WrkLst never sends the same message twice, so it is always safe to press. If your Google or Microsoft connection has stopped working, a banner says so and offers **Reconnect**.

## Related articles

* [Outreach](/hc/wrklst-docs/articles/1786371764-outreach)
* [Correspondence: the mail you exchanged with a contact](/hc/wrklst-docs/articles/1790900011-correspondence-the-mail-you-exchanged-with-a-contact)
* [Email and accounting connections: Google Workspace, Microsoft 365, QuickBooks, Stripe and Shopify](/hc/wrklst-docs/articles/1790900015-email-and-accounting-connections-google-microsoft-quickbooks-stripe-shopify)
* [Create a New Contact](/hc/wrklst-docs/articles/1767342760-create-a-new-contact)
* [Lists](/hc/wrklst-docs/articles/1767343209-lists)